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TEXT Powers Every Critical Moment of the Player Journey
Trusted by operators, platforms, and technology leaders across igaming
Support Isn't One Use Case. It's Hundreds.
Every interaction affects conversion, retention, and player trust. TEXT combines AI-powered automation, live chat, and intelligent routing to ensure players receive the right support at the right time, without increasing support headcount.
- 45+ language support
- 60–70% query automation
- Unified player view
- Cross-device continuity
New Player Onboarding & KYC Support
The Challenge
The highest drop-off rates often occur during registration, identity verification, and first deposit. Players abandon the process when instructions are unclear or support isn't immediately available.
How TEXT Helps
TEXT proactively engages players during onboarding with automated chat prompts, verification guidance, and real-time assistance throughout the KYC process.
Operator Outcome
- Faster registration completion
- Reduced onboarding friction
- Improved first-deposit conversion
- Up to 40% reduction in KYC-related abandonment
Deposit & Withdrawal Assistance
The Challenge
Payment-related questions generate a significant volume of support requests. Delayed responses create frustration, increase disputes, and negatively impact player trust.
How TEXT Helps
Agents gain instant visibility into payment activity, while automated workflows answer common deposit and withdrawal questions without requiring human intervention.
Operator Outcome
- Faster issue resolution
- Fewer payment-related tickets
- Reduced chargeback risk
- Improved player confidence
Bonus & Promotion Enquiries
The Challenge
Questions about bonuses, wagering requirements, and promotional eligibility consume valuable agent time and often peak during high-traffic campaigns.
How TEXT Helps
AI-powered automation handles routine promotional queries instantly while providing agents with complete bonus and campaign history when escalation is required.
Operator Outcome
- Lower support workload
- Faster response times
- Consistent bonus communication
- Better promotional engagement
Responsible Gaming Support
The Challenge
Responsible gaming conversations require sensitivity, accuracy, and complete regulatory documentation. Mishandling these interactions creates operational and compliance risk.
How TEXT Helps
TEXT automatically identifies responsible gaming requests and routes them to trained specialists while maintaining a complete audit trail of every interaction.
Operator Outcome
- Stronger compliance controls
- Faster specialist intervention
- Improved documentation
- Reduced regulatory exposure
VIP Player Service
The Challenge
High-value players expect immediate responses and personalised service. Delays or lack of context can quickly impact loyalty and lifetime value.
How TEXT Helps
VIP players are automatically identified and routed to dedicated account managers with access to betting activity, preferences, bonuses, and interaction history.
Operator Outcome
- Enhanced VIP experience
- Faster personalised support
- Increased player retention
- Higher lifetime value
Better Support. Better Player Outcomes.
TEXT helps operators reduce support workload while improving the player experience across the entire lifecycle.
60 to 70%
Routine player queries handled through automation
45+
Languages supported across global markets
40%
Reduction in onboarding and KYC drop-off
24/7
Player support availability at scale
Ready to Grow?
Talk to the Lava Global team about what your site visitor data could be doing for your acquisition funnel. A 30-minute conversation — no hard sell, just an honest commercial assessment.